Referring patients to My Aged Care is now easier

Date published: 

28 November 2019

Intended audience: 

Health sector

A new electronic referral process allowing GPs to refer their patients to My Aged Care directly from their practice management systems is now available. After an initial pilot and some improvements based on participant feedback, the new e-Referral form can be accessed from within Best Practice, MedicalDirector and Genie practice management systems.


The e-Referral form is easy to use and accessible through the patient’s electronic medical record.

By pre-populating patient information, the focus is on screening the patient, making it the quickest and easiest way to refer patients to My Aged Care. Once submitted, the e-Referral form is securely sent to My Aged Care.


  • Visit the My Aged Care Website for information on how to access the new e-Referral form, including Quick Start Guides.
  • Contact HealthLink through their customer service email helpdesk [at] or by calling 1800 125 036 for user and technical support or to find out how you can enable access.

Patient brochure

Once referred, the After you’ve registered with My Aged Care’ brochure is available to support patients with next steps. It is available on My Aged Care or you can order it free through National Mailing and Marketing — quote code I50150.


Feedback on the e-Referral form and the brochure is welcome: myagedcare.hpreferrals [at]